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FAQ

Questions

1. How do I contact you?
2. Who can study at german@home?
3. How much do lessons cost?
4. How do I pay?
5. What can I learn at german@home?
6. Do I get a certificate?
7. Can I book just one lesson?
8. What are the available lesson times?
9. Do you take the time difference into account?
10. When can I start with my lesson?
11. What does a lesson look like?
12. Can I determine the content of the course (e.g. the grammar or topics for conversation)?
13. How do I get the study materials?
14. Can I choose my teacher?
15. Can I cancel a lesson?
16. What happens if lessons have to be cancelled for technical reasons?
17. How can I be sure that the lessons I paid for will be held?
18. How do I get Skype?

Answers

How do I contact you?

Just fill out the contact form and we will get in touch with you via email.
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Who can study at german@home?

Anyone can learn German with us. We teach all levels, from beginners to advanced learners (see Our services). Minors need to have a parent or guardian book the lessons for them.
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How much do lessons cost?

Please click here: Tuition fees
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How do I pay?

You will receive an email with your bill. You can pay via bank transfer or credit card. After we received your payment, your lessons can start. You can determine how many lessons you want to pay in advance.
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What can I learn at german@home?

Our lessons are customizable. You determine what you want to learn. Please also see
Our Courses.
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Do I get a certificate?

You can always get a participation confirmation. Upon successful completion of a course level - according to the European Reference Framework (A1, A2, B1, B2, C1, C2) - and a final exam, you can get a certificate.
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Can I book just one lesson?

Yes, you can. You are not obliged to book any additional lessons.
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What are the available lesson times?

You can schedule the lessons with your teacher. Depending on availability, lessons are possible on weekdays between 7 a.m. and 11 p.m. CET. (Surcharge for German public holidays and sunday)
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Do you take the time difference into account?

Of course! That's why we offer you the opportunity to book lessons on weekdays, between 7 a.m. and 11 p.m. CET.
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When can I start with my lesson?

You can start your lessons right after we received your payment.
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What does a lesson look like?

For your lesson, your teacher will call you via Skype. Your teacher will use various media (e.g. books, newspaper articles, film clips) to reach the goals you have set.
We offer you classes at your home, your workplace or anywhere you whish throughout Greater Mannheim area upon previous arrangement (plus transportation expense allowance).
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Can I determine the content of the course (e.g. grammar or topics for conversation)?

Yes, our lessons are customizable. You tell us your goals and we will teach what you want to learn.
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How do I get the study materials?

We provide study materials which we will send to you via Skype or email. You can buy your textbooks online.
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Can I chose my teacher?

Yes, you can!
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Can I cancel a lesson?

Yes, all you have to do is contact us via email, phone or text message 24 hours prior to our appointment, otherwise we have to charge you for the lesson.
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What happens if lessons have to be cancelled for technical reasons?

If a lesson has to be cancelled for technical reasons, we will not charge you for it. If technical problems occur during a lesson, we will charge you proportionately.
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How can I be sure that the lessons I paid for will be held?

We trust you and you should trust us! If you would like to get to know us before you book a lesson, we can arrange a little conversation via Skype.
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How do I get Skype?

You can download Skype on www.skype.com or right here!
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